Castle Fun Park Safety Plan
Reducing the Risk of COVID-19
June 2020
Revised September 13, 2020
Revised September 26, 2020
Revised November 8, 2020
Revised November 19, 2020
Revised January 11, 2021

 

WorkSafeBC Six Step Guide to Reducing the Risk of COVID-19

OVERVIEW OF COMPLETED STEPS

STEP 1: Assess the Risks at your Workplace

STEP 2: Implement Protocols to Reduce the Risks

  1. Maintaining physical distance
  2. Where physical distance cannot be maintained
  3. Cleaning and Hygiene

STEP 3: Develop Policies

STEP 4: Develop Communication Plans and Training

STEP 5: Monitor your Workplace and Update your Plans as Necessary

STEP 6: Assess and Address Risks from Resuming Operations

Castle Fun Park (CFP) Safety Plan for Reducing the Risk of COVID-19

STEP 1: Assess the Risks at your Workplace

Assessment at CFP

  • Involvement of frontline workers working in each area of CFP, manager representative and Health & Safety (H&S) representatives:
    • CFP H&S Meeting held May 21, 2020
    • #1 Management and Owners Safety Plan re: COVID-19 Meeting June 2, 2020
    • #2 Management and Owners Safety Plan re: COVID-19 Meeting June 9, 2020
    • Review of Safety Plan with Management and Owners and H&S representatives June 11, 2020
    • Staff Training on Safety Plan re: COVID-19 June 16, 2020. b. Where do people gather? Job tasks and processes where workers are close to one another of members of the public? Tools and equipment that workers share while working. Surfaces that people touch often.
    • Staff - Break rooms
    • Staff – Behind the counter
    • Staff – Kitchen
    • Staff – Offices
    • Staff – Items shared or touched frequently
    • Guests / customers – Front entrance / Line-ups
    • Guests / customers – Kiosks
    • Guests / customers – Payments
    • Guests / customers – Golf
    • Guests / customers – Arcade, including bowling
    • Guests / customers – Batting
    • Guests / customers – Target Range
    • Guests / customers – Bumper Cars
    • Guests / customers – Target Hockey, Target Soccer, Remote control boats
    • Guests / customers – Go-karts
    • Guests / customers – Groups
    • Guests / customers – Birthday Parties
    • Guests / customers – Sitting / Eating areas

STEP 2: Implement Protocols to Reduce the Risks

Protocols CFP implemented to reduce the risk

We looked to:

  • Industry-specific protocols - (examples: IAAPA, Destination BC re: Tourism, CentreEdge, others)
  • Frontline workers, supervisors, H&S members
  • Orders, guidance and notices:
    • ORDER OF THE PROVINCIAL HEALTH OFFICER (Dr. Bonnie Henry) for Food Service Establishments dated May 22, 2020 & June 10, 2020
    • ORDER OF THE PROVINCIAL HEALTH: Reducing Social Interaction & Travel dated November 7, 2020.
    • ORDER OF THE PROVINCIAL HEALTH OFFICER: Reducing Social Interaction & Travel dated November 19, 2020.
  • H&S association or other professional and industry associations (examples: WorkSafeBC, Occupational First Aid with COVID-19 retraining of all managers)

First Level Protection (elimination): Limit the Number of People at CFP and Ensure Physical Distance

Measures in Place

  • Opening Week 1 with maximum 25% of occupancy in our main building, Week 2 with 35% max occupancy, Week 3 with max 50% occupancy
  • Groups and Birthday party bookings suspended until further notice
  • Opening initially with miniature golfs and 25% of arcade games operating
  • Arcade games have been moved and spaced out so players can maintain 2 metres distancing
  • 2 metres spacing between tables for sitting in Tiki Room, only one group per table
  • 2 meters spacing between tables for sitting in Designated Seating Area. Only one immediate household per table, up to a maximum of six people.
  • During Kitchen food service hours (Saturday & Sunday between 1pm-7pm), orders will only be accepted when there is seating available in the designated seating area. If all tables are full/area is at capacity, orders will not be taken.

Second Level Protection (engineering): Barriers and Partitions

Measures in Place                                  

  • We have installed barriers in front of all our tills where workers cannot keep physically distant from customers
  • We have included barrier cleaning in our documented cleaning protocols

Third Level Protection (administrative): Rules and Guidelines

Measures in Place

  • Safety Plan posted on castlefunpark.com website
  • Staff are asked to self-monitor for symptoms of COVID-19 prior to each shift
  • Staff are required to complete a self-declaration form prior to commencing work
  • Greeting of guests upon arrival with sign asking them to check their symptoms and an opportunity to hand sanitize before entering
  • Signage displayed at the main entrance requesting Guests do not enter if displaying symptoms of COVID-19. Opportunities to hand sanitize prior to entering.
  • Informative Signage at front entrance regarding limited occupancy limits
  • Signage added at the front entrance requesting Guests visit CFP with their immediate household/core bubble only. Additional messaging added to the CFP website.
  • Signage added at the front entrance and staff entrance detailing mask mandate.
  • Signage throughout premises marking hand sanitizing stations, etc.
  • We have set up one-way entrances and exits
  • We have set up one-way stairway use, one set for up and one set for down
  • Traffic flow marked on the floor
  • Staff will be wiping down high hand touch areas at greater frequency
  • Staff are asked to wash or sanitize their hands at least once per hour
  • Guest line-ups will be marked with indications of where to stand to maintain 2 metre distances between guests or groups of guests
  • An documented intercom announcement is made every thirty minutes to remind Guests of COVID-19 protocol and procedures.
  • We have added signage to television screenings informing customers of the designated eating area.
  • Signage has been posted to arcade games dispensing candy advising customers of the designated eating area.
  • A limited menu kitchen menu will be available on weekends during 1pm-7pm beginning January 16, 2021. Guests who would like to order food will only be served if seating is available at their time of ordering. A “runner” will be assigned to monitor the amount of seating available throughout the day. If all seating is being used, staff members will be instructed to take no further food orders. The “runner” will also be responsible for the cleanliness and sanitization of tables after use by each group.

Fourth Level Protection: Using Masks (optional measure in addition to other control measures)

Measures in Place

  • Staff will be asked to use masks when working close to guests (for examples, at Go Karts, Bumper Cars and Front Entrance)
  • Staff will be provided masks (optional) to use in other areas where they may be within 2 metres of others
  • Masks are required for all staff members.
  • Staff have been trained on the proper use of masks as per BCCDC protocols on how to don, doff and dispose of masks.
  • Guests are required to wear masks in all indoor areas throughout Castle Fun Park, in addition to the Go Karts, with the exception of when seated in the designated seating area.
  • Security Officers will greet Guests at the main entrance and assist enforcing the mask policy throughout the building during peak times (Friday & Saturday 630pm-10pm).

Reducing the Risk of Surface Transmission through Effective Cleaning and Hygiene Practices

Cleaning Protocols

  • We have increased hand sanitization stations throughout the park for guests
  • We are in the process of installing 2 sinks / hand washing stations outside the restrooms on the main floor available for guests
  • Two hand washing stations outside the restrooms on the main floor have been installed.
  • We are using approved cleaning products to reduce the spread of COVID-19
  • Regular cleaning of restrooms throughout the day has been increased. Restroom inspections are documented.
  • Thorough cleaning of the premises nightly (floors, bathrooms, wiping all counters, tables, plexiglass barriers, etc.)
  • There will be extra cleaning staff to do cleaning throughout the day of high-touch surfaces
  • Cleaning of shared items used by guests, such as golf clubs, to be disinfected after use
  • A designated staff member will be assigned to the designated seating area during food service hours (Saturdays & Sundays between 1pm and 7pm). They will sanitize tables after each use.

CFP Gradual Reopening Occupancy Details

In order to maintain 2 metres distancing between people or families / social bubbles, CFP will limit the number of guests entering the main building.

Opening Week 1 we will limit the number of guests to maximum 25% of occupancy in our main building. We will monitor and reevaluate for Week 2 to potentially limit to a maximum 35% max of occupancy, and Week 3 to a maximum 50% occupancy.

Measures in Place at Castle Fun Park by Area

  1. Staff - Break rooms – (Staff will be able to stay 2 metres apart, max 4 staff in break room. Alternatives available for staff to sit in Tiki room, or to sit outside.) Shift lengths have been reduced so no breaks are required for 90% of the staff. Shift start and end times have been staggered to limit the number of staff utilizing the break room at once.
  2. Staff – Behind the counter – masks optional, (can be their own or provided by CFP), recommended if staff cannot stay 2 metres apart. Masks are mandatory for staff. Gloves (optional) will be provided for staff touching either only money or only food & drinks. Staff are asked to increase their handwashing or hand sanitizing to at least once per hour, and as needed. Staff are asked to avoid touching face and hair.
  3. Staff – Kitchen – currently closed. Only one staff member will be permitted to prepare food at a time.
  4. Staff – Offices – workstations where more than one person is working in an office space are 2 metres or more apart. Office workers should be mindful of allowing space between themselves and others as they move around the office. Masks are optional and provided as needed. Masks are mandatory for office workers who share an office space.
  5. Staff – Items shared or touched frequently – Staff will limit sharing tills, and stay assigned to one area or till as much as possible. There will be increased cleaning throughout the day of shared high touch surfaces. Pens are labelled as ‘sanitized’ and ‘used’ to ensure staff limit sharing.
  6. Guests / customers – Front entrance / Line-ups – Guests will be welcomed at the front door by a staff greeter (standing 2 metres away from the guests or with a mask on), provided with hand sanitizer before entering, and advised to read basic guidelines on how to “Help prevent the spread of COVID-19". Guests will then be instructed on line-up protocol and any procedures and details inside the park for that day. Guests will be welcomed at the front door with signage displaying basic guidelines on how to “help prevent the spread of COVID-19”. Hand sanitizing is available. Signage displaying notices regarding immediate household/core bubble is present at the front entrance. Signage displaying order regarding masks is present at the front entrance.
  7. Guests / customers – Kiosks – customers may use any of the kiosks for loading and reloading their CFP playcards and hand sanitizing stations are provided in this area for use before and after.
  8. Guests / customers – Payments – Tap payment is offered at all tills. Cash will be accepted and staff will have the opportunity to accept cash with gloves or sanitize their hands after touching cash.
  9. Guests / customers – Golf – customers will be instructed prior to entering the golf courses how to ensure social distancing between their party and others. Staff will provide customers with a sanitized golf club, and customers will be able to wash their golf balls when they are given them.
  10. Guests / customers – Arcade – social distancing will be provided by spacing of games, and limiting the number of games available to play. Hand sanitizing stations have been increased throughout the park and in this area, which will allow customers to sanitize hands before and after use. There will be increased cleaning throughout the day of high touch surfaces.
  11. Guests / customers – Batting – hand sanitizing stations will allow customers to sanitize their hands before and after use. Helmet liners will be provided. There will be increased cleaning throughout the day of high touch surfaces.
  12. Guests / customers – Target Range - hand sanitizing stations will allow customers to sanitize hands before and after use. There will be increased cleaning throughout the day of high touch surfaces.
  13. Guests / customers – Bumper Cars - hand sanitizing stations will allow customers to sanitize hands before and after use. There will be increased cleaning throughout the day of high touch surfaces.
  14. Guests / customers – Target Hockey, Target Soccer, Remote control boats - hand sanitizing stations will allow customers to sanitize hands before and after use. There will be increased cleaning throughout the day of high touch surfaces.
  15. Guests / customers – Go-Karts - hand sanitizing stations will allow customers to sanitize hands before and after use. Helmet liners will be provided. There will be increased cleaning throughout the day of high touch surfaces.
  16. Guests / customers – Groups – there will be no Groups booked at this time, and resuming group events will be determined at a later date.
  17. Guests / customers – Birthday Parties – same as Groups, there will be no Birthday Party events booked at this time.
  18. Guests / customers – Sitting / Eating areas – as per ORDER OF THE PROVINCIAL HEALTH OFFICER (Dr. Bonnie Henry) for Food Service Establishments dated May 22, 2020: meals and drinks will be prepared and served including standing and seated service with customers able to maintain a distance of 2 metres from one another, unless they are in the same party, and from staff; and no events held at the establishment that include more than 50 people. (As of June 10, 2020 new ORDER has changes to previous “no more than 50% of usual capacity”.) We will reevaluate our practices as more orders and details are available for us to review. Guests consuming food and beverage will be verbally requested to consume food and beverage in the designated seating area only. Menu screens have been updated to display this messaging. For kitchen prepared items, Guests will be given an order number and instructed to take a seat in the designated seating area. When their order number is called, the Guest should raise their hand and a staff person will deliver the food to their table. A designated staff member will be responsible for monitoring the seating area and informing other staff members when tables are full/capacity has been reached. At this point, no further food orders will be taken until tables become available.

STEP 3: Develop Policies

CFP Policies now include this CFP Safety Plan and the WSBC COVID-19 Safety Plan.

STEP 4: Develop Communication Plans and Training

Communication Plans and Training

  • Training day for all staff Monday, June 15, 2020
  • Staff emailed updated mask policy on Saturday, September 26, 2020.
  • Staff received documented refresh policy and procedure training between Saturday, October 24, 2020 and Saturday, October 31, 2020.
  • Staff emailed updated social interaction policies and procedures on Saturday, November 7, 2020.
  • Staff emailed updated self-declaration procedures on Saturday, November 14, 2020.
  • Staff emailed updated mandatory mask policies and procedures on Thursday, November 20, 2020. Copy of email posted in the break room.
  • Staff will receive documented policy and procedure training on Saturday, January 16 2021 and Sunday January 17 2021 re: food service.

STEP 5: Monitor your workplace and update your plans as necessary

Monitoring the workplace and updating plans as needed will be completed by Owners and Management, with help from Health and Safety Committee.

You are responsible as well to communicate safety concerns with a manager or Health and Safety Rep, or an owner when you identify something that is not working, so we can take steps to update policies and procedures.

  • Safety Plan Revised September 13, 2020
  • Safety Plan Revised September 26, 2020
  • Safety Plan Revised November 8, 2020
  • Safety Plan Revised November 19, 2020
  • Safety Plan Revised January 11, 2020

STEP 6: Assess and address risks from resuming operations

We have now completed our basic COVID-19 training and ready for resuming operations!!

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